Tourism and Hotel Management

This course is designed especially for people who wish to improve and develop their Spanish grammar and communication skills, as well as acquiring a vocabulary specific to the world of leisure and tourism.   It is perfect for anyone working for or in connection with the tourist industry, such as tour guides, receptionists, travel agents, holiday reps, waiters or chefs. 

The course focuses on giving students the knowledge and specific vocabulary required to take care of reservations, customer services, membership requests, telephone conversations and various other situations common to the tourist industry.   

The course aims primarily to give the student a good grounding in Spanish language, given that this is essential to the development of good communication skills.  Students will learn to how to hold their own in any situation where good communication is required, with a special focus on the tourist industry.  Activities all involve as much tourism terminology as possible, in order to familiarise students with the kind of lexis they will encounter on a day-to-day basis.

This course provides students with everything they need to understand and respond to situations common to the tourist industry, and will bring their general level of Spanish up to level B1. 

Objectives:

  1. To give professionals the skills they need to carry out their work in Spanish.
  2. To familiarise the student with the Spanish tourism industry, focusing primarily on communication.

Content:

Classes are based on a syllabus designed to give the student a good grounding in grammar, functions, vocabulary and culture through oral and written activities, as well as exercises in comprehension. 

Course content:

  1. Specific vocabulary:  the kitchen, the menu, the hotel, trips and excursions, travel agents etc.
  2. Written language:  internal and external channels of communication, hotel jargon, online communication, business correspondence, and bookings.
  3. Listening Comprehension:  oral texts, dialogues, presentations, real life situations and telephone conversations.
  4. Grammar exercises: formal constructions, the subjunctive, the conditional etc.
  5. Business correspondence:  business letters, CV, letters of complaint, formal documents, invoices and forms.
  6. Case studies:  taking booking, guided tours, checking-in and operating the till, answering the telephone and manning customer services.
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