In flight attendant course

This course is aimed at professionals who wish to improve and develop their Spanish grammar and communications skills with a special focus on the airport industry.  This course is perfect for in-flight attendants who wish to improve their Spanish for work purposes. 

The course aims to give the student the vocabulary necessary to handle bookings, billing, customer services, situations requiring first aid and other real life situations. 

The course consists of two hours of tuition per day and is designed to accompany any of our standard Spanish courses here at Universpain.  For best results, we recommend that you combine this course with our standard intensive course. 

This course gives students the skills they need to understand and respond to situations that commonly arise in the airport industry and brings students up to level A2.  The course focuses primarily on giving students a good grounding in general communication skills, with a specific focus on the airport industry.

Aims:

  1. To give professionals the knowledge they need to carry out their work in Spanish.
  2. To give them knowledge of the Spanish airport industry that will allow them to work and communicate with colleagues from overseas.

Content:

Classes are based on a syllabus that aims to give students a good grounding in grammar, functions, vocabulary and Spanish culture and society, through oral and written activities, as well as exercises in comprehension. 

Course content:

  1. Specific Vocabulary:  weather conditions, the aeroplane, hygiene, first aide and human resources.
  2. Written language:  internal and external channels of communication, online communication, business correspondence, bookings and health and safety memos.
  3. Listening Comprehension:  oral texts, dialogues, presentations, real life situations and telephone conversations.
  4. Grammar Exercises:  formal constructions, the subjunctive, the conditional, the imperative etc.
  5. Business correspondence:  business letter, CV, letters of complaint, invoices, official documents and forms.
  6. Case studies:  taking a booking, manning the front desk, handling check-ins, manning the phones, customer services, emergency services and the boarding procedure.
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